🛡️ fix(orchestration): endurecer retomada de fluxos e stress local

- prioriza selecoes e refinamentos corretos em mensagens multiassunto

- adiciona retries defensivos no envio do Telegram sem derrubar o worker

- reidrata o ultimo contrato de locacao apos restart e responde consultas informativas

- restringe a heuristica de informacoes de aluguel para nao sequestrar compra e troca

- preserva expires_at no backend memory e ajusta o stress smoke para usar CPF mock valido

- adiciona regressões automatizadas e valida com 230 testes mais stress smoke pesado

app/integrations/telegram_satellite_service.py

@@ -32,6 +32,8 @@ TELEGRAM_IDEMPOTENCY_CACHE_LIMIT = 100
 TELEGRAM_RUNTIME_BUCKET = "telegram_runtime_state"
 TELEGRAM_RUNTIME_OWNER_ID = 0
 TELEGRAM_RUNTIME_CURSOR_TTL_DAYS = 30
+TELEGRAM_SEND_MESSAGE_MAX_ATTEMPTS = 3
+TELEGRAM_SEND_MESSAGE_RETRY_BASE_SECONDS = 1.0
 
 
 def _split_telegram_text(text: str, limit: int = TELEGRAM_MESSAGE_SAFE_LIMIT) -> List[str]:
@@ -438,7 +440,7 @@ class TelegramSatelliteService:
                     chat_id,
                     self._build_update_idempotency_key(update),
                 )
-                await self._send_message(session=session, chat_id=chat_id, text=cached_answer)
+                await self._deliver_message(session=session, chat_id=chat_id, text=cached_answer)
             return
 
         image_attachments = await self._extract_image_attachments(session=session, message=message)
@@ -464,7 +466,20 @@ class TelegramSatelliteService:
         update_id = update.get("update_id")
         if isinstance(update_id, int):
             self._persist_last_processed_update_id(update_id)
-        await self._send_message(session=session, chat_id=chat_id, text=answer)
+        await self._deliver_message(session=session, chat_id=chat_id, text=answer)
+
+    async def _deliver_message(
+        self,
+        *,
+        session: aiohttp.ClientSession,
+        chat_id: int,
+        text: str,
+    ) -> None:
+        """Entrega a resposta ao Telegram sem deixar falhas de transporte derrubarem o worker."""
+        try:
+            await self._send_message(session=session, chat_id=chat_id, text=text)
+        except Exception:
+            logger.exception("Falha inesperada ao entregar mensagem ao Telegram. chat_id=%s", chat_id)
 
     async def _send_message(
         self,
@@ -473,15 +488,39 @@ class TelegramSatelliteService:
         text: str,
     ) -> None:
         """Envia mensagem de texto para o chat informado no Telegram."""
-        for chunk in _split_telegram_text(text):
+        for chunk_index, chunk in enumerate(_split_telegram_text(text), start=1):
             payload = {
                 "chat_id": chat_id,
                 "text": chunk,
             }
-            async with session.post(f"{self.base_url}/sendMessage", json=payload) as response:
-                data = await response.json()
-                if not data.get("ok"):
-                    logger.warning("Falha em sendMessage: %s", data)
+            for attempt in range(1, TELEGRAM_SEND_MESSAGE_MAX_ATTEMPTS + 1):
+                try:
+                    async with session.post(f"{self.base_url}/sendMessage", json=payload) as response:
+                        data = await response.json()
+                    if not data.get("ok"):
+                        logger.warning("Falha em sendMessage: %s", data)
+                    break
+                except (aiohttp.ClientError, asyncio.TimeoutError, OSError) as exc:
+                    if attempt >= TELEGRAM_SEND_MESSAGE_MAX_ATTEMPTS:
+                        logger.warning(
+                            "Falha de transporte ao enviar mensagem ao Telegram apos %s tentativa(s). chat_id=%s chunk=%s erro=%s",
+                            TELEGRAM_SEND_MESSAGE_MAX_ATTEMPTS,
+                            chat_id,
+                            chunk_index,
+                            exc,
+                        )
+                        break
+                    delay_seconds = TELEGRAM_SEND_MESSAGE_RETRY_BASE_SECONDS * attempt
+                    logger.warning(
+                        "Falha temporaria ao enviar mensagem ao Telegram. chat_id=%s chunk=%s tentativa=%s/%s retry_em=%.1fs erro=%s",
+                        chat_id,
+                        chunk_index,
+                        attempt,
+                        TELEGRAM_SEND_MESSAGE_MAX_ATTEMPTS,
+                        delay_seconds,
+                        exc,
+                    )
+                    await asyncio.sleep(delay_seconds)
 
     # Processa uma mensagem do Telegram e injeta o texto extraido de imagens quando houver.
     async def _process_message(

app/services/flows/rental_flow_support.py

@@ -2,7 +2,11 @@ from __future__ import annotations
 
 from datetime import timedelta
 
+from sqlalchemy import or_
+
 from app.core.time_utils import utc_now
+from app.db.mock_database import SessionMockLocal
+from app.db.mock_models import RentalContract, RentalFine, RentalPayment
 from app.services.flows.flow_state_support import FlowStateSupport
 from app.services.orchestration import technical_normalizer
 from app.services.orchestration.orchestrator_config import PENDING_RENTAL_SELECTION_TTL_MINUTES
@@ -11,6 +15,94 @@ from app.services.orchestration.orchestrator_config import PENDING_RENTAL_SELECT
 class RentalFlowStateSupport(FlowStateSupport):
     """Concentra estado e contexto incremental do fluxo de locacao."""
 
+    def _load_last_rental_contract_snapshot(self, user_id: int | None) -> dict | None:
+        if user_id is None:
+            return None
+        db = None
+        try:
+            db = SessionMockLocal()
+            base_query = db.query(RentalContract).filter(RentalContract.user_id == user_id)
+            contract = (
+                base_query.filter(RentalContract.status == "ativa")
+                .order_by(RentalContract.created_at.desc())
+                .first()
+            )
+            if contract is None:
+                contract = base_query.order_by(RentalContract.created_at.desc()).first()
+            if contract is None:
+                return None
+
+            payload = {
+                "contrato_numero": contract.contrato_numero,
+                "placa": contract.placa,
+                "modelo_veiculo": contract.modelo_veiculo,
+                "categoria": contract.categoria,
+                "data_inicio": contract.data_inicio.isoformat() if contract.data_inicio else None,
+                "data_fim_prevista": contract.data_fim_prevista.isoformat() if contract.data_fim_prevista else None,
+                "data_devolucao": contract.data_devolucao.isoformat() if contract.data_devolucao else None,
+                "valor_diaria": contract.valor_diaria,
+                "valor_previsto": contract.valor_previsto,
+                "valor_final": contract.valor_final,
+                "status": contract.status,
+            }
+
+            latest_payment = (
+                db.query(RentalPayment)
+                .filter(
+                    or_(
+                        RentalPayment.rental_contract_id == contract.id,
+                        RentalPayment.contrato_numero == contract.contrato_numero,
+                    )
+                )
+                .order_by(RentalPayment.created_at.desc())
+                .first()
+            )
+            if latest_payment is not None:
+                payload.update(
+                    {
+                        "valor": latest_payment.valor,
+                        "data_pagamento": latest_payment.data_pagamento.isoformat()
+                        if latest_payment.data_pagamento
+                        else None,
+                        "favorecido": latest_payment.favorecido,
+                        "status": "registrado",
+                    }
+                )
+
+            latest_fine = (
+                db.query(RentalFine)
+                .filter(
+                    or_(
+                        RentalFine.rental_contract_id == contract.id,
+                        RentalFine.contrato_numero == contract.contrato_numero,
+                    )
+                )
+                .order_by(RentalFine.created_at.desc())
+                .first()
+            )
+            if latest_fine is not None:
+                payload.update(
+                    {
+                        "auto_infracao": latest_fine.auto_infracao,
+                        "data_infracao": latest_fine.data_infracao.isoformat()
+                        if latest_fine.data_infracao
+                        else None,
+                        "vencimento": latest_fine.vencimento.isoformat() if latest_fine.vencimento else None,
+                    }
+                )
+                if latest_fine.valor is not None:
+                    payload["valor_multa"] = float(latest_fine.valor)
+
+            return self.sanitize_rental_contract_snapshot(payload)
+        except Exception:
+            return None
+        finally:
+            if db is not None:
+                try:
+                    db.close()
+                except Exception:
+                    pass
+
     def sanitize_rental_results(self, rental_results: list[dict] | None) -> list[dict]:
         sanitized: list[dict] = []
         for item in rental_results or []:
@@ -104,7 +196,6 @@ class RentalFlowStateSupport(FlowStateSupport):
         for field_name in (
             "modelo_veiculo",
             "categoria",
-            "status",
             "status_veiculo",
             "data_inicio",
             "data_fim_prevista",
@@ -114,19 +205,57 @@ class RentalFlowStateSupport(FlowStateSupport):
             if value:
                 snapshot[field_name] = value
 
+        status_value = str(payload.get("status") or "").strip()
+        if status_value:
+            if payload.get("data_pagamento"):
+                snapshot["status_pagamento"] = status_value
+            else:
+                snapshot["status"] = status_value
+
         for field_name in ("valor_diaria", "valor_previsto", "valor_final"):
             number = technical_normalizer.normalize_positive_number(payload.get(field_name))
             if number is not None:
                 snapshot[field_name] = float(number)
 
+        payment_date = str(payload.get("data_pagamento") or "").strip()
+        if payment_date:
+            snapshot["data_pagamento"] = payment_date
+            payment_value = technical_normalizer.normalize_positive_number(payload.get("valor"))
+            if payment_value is not None:
+                snapshot["valor_pagamento"] = float(payment_value)
+            favorecido = str(payload.get("favorecido") or "").strip()
+            if favorecido:
+                snapshot["favorecido"] = favorecido
+            snapshot.setdefault("status_pagamento", "registrado")
+
+        violation_date = str(payload.get("data_infracao") or "").strip()
+        if violation_date:
+            snapshot["data_infracao"] = violation_date
+        due_date = str(payload.get("vencimento") or "").strip()
+        if due_date:
+            snapshot["vencimento"] = due_date
+        infraction_notice = str(payload.get("auto_infracao") or "").strip()
+        if infraction_notice:
+            snapshot["auto_infracao"] = infraction_notice
+        if violation_date or infraction_notice:
+            fine_value = technical_normalizer.normalize_positive_number(payload.get("valor"))
+            if fine_value is not None:
+                snapshot["valor_multa"] = float(fine_value)
+
         return snapshot
 
     def get_last_rental_contract(self, user_id: int | None) -> dict | None:
         context = self.service._get_user_context(user_id)
-        if not isinstance(context, dict):
-            return None
-        contract = context.get("last_rental_contract")
-        return dict(contract) if isinstance(contract, dict) else None
+        if isinstance(context, dict):
+            contract = context.get("last_rental_contract")
+            if isinstance(contract, dict):
+                return dict(contract)
+
+        snapshot = self._load_last_rental_contract_snapshot(user_id=user_id)
+        if snapshot and isinstance(context, dict):
+            context["last_rental_contract"] = dict(snapshot)
+            self.service._save_user_context(user_id=user_id, context=context)
+        return dict(snapshot) if isinstance(snapshot, dict) else None
 
     def store_last_rental_contract(self, user_id: int | None, payload) -> None:
         if user_id is None:
@@ -138,7 +267,14 @@ class RentalFlowStateSupport(FlowStateSupport):
         if sanitized is None:
             context.pop("last_rental_contract", None)
         else:
-            context["last_rental_contract"] = sanitized
+            existing = context.get("last_rental_contract")
+            merged = dict(existing) if isinstance(existing, dict) else {}
+            merged.update(sanitized)
+            if merged.get("data_pagamento") and not merged.get("status_pagamento"):
+                merged["status_pagamento"] = "registrado"
+            elif merged.get("contrato_numero") and not merged.get("data_devolucao") and not merged.get("status_pagamento"):
+                merged["status_pagamento"] = "em aberto"
+            context["last_rental_contract"] = merged
         self.service._save_user_context(user_id=user_id, context=context)
 
     def remember_rental_results(self, user_id: int | None, rental_results: list[dict] | None) -> None:

app/services/orchestration/conversation_policy.py

@@ -80,6 +80,8 @@ ACTIVE_TASK_LABELS = {
     "rental_create": "abertura de locacao",
 }
 
+ACTIONABLE_ORDER_DOMAINS = {"review", "sales", "rental"}
+
 # essa classe é responsável por controlar qual o assunto está ativo na conversa, se existe fluxo aberto, se o usuário mandou dois pedidos ao mesmo tempo...
 class ConversationPolicy:
     def __init__(self, service: "OrquestradorService"):
@@ -132,20 +134,21 @@ class ConversationPolicy:
         domain: str,
         order_message: str,
         memory_seed: dict | None = None,
-    ) -> None:
+    ) -> bool:
         context = self.service._get_user_context(user_id)
         if not context or domain == "general":
-            return
+            return False
         queue = context.setdefault("order_queue", [])
         queue.append(
             {
                 "domain": domain,
-                "message": (order_message or "").strip(),
+                "message": self.build_order_execution_message(domain, order_message),
                 "memory_seed": dict(memory_seed or self.service._new_tab_memory(user_id=user_id)),
                 "created_at": utc_now().isoformat(),
             }
         )
         self._save_context(user_id=user_id, context=context)
+        return True
 
 
     # Transforma as entidades extraídas de um pedido em uma memória temporária pronta para usar quando esse pedido for processado.
@@ -210,7 +213,7 @@ class ConversationPolicy:
                 if not isinstance(item, dict):
                     continue
                 domain = str(item.get("domain") or "general").strip().lower()
-                if domain not in {"review", "sales", "general"}:
+                if domain not in ACTIONABLE_ORDER_DOMAINS | {"general"}:
                     domain = "general"
                 segment = str(item.get("message") or "").strip()
                 if segment:
@@ -223,14 +226,19 @@ class ConversationPolicy:
                     )
         if not extracted_orders:
             extracted_orders = [{"domain": "general", "message": (message or "").strip()}]
+        extracted_orders = self.augment_actionable_orders_from_message(
+            message=message,
+            extracted_orders=extracted_orders,
+        )
+
+        actionable_orders = [order for order in extracted_orders if order["domain"] in ACTIONABLE_ORDER_DOMAINS]
 
         if (
-            len(extracted_orders) == 2
-            and all(order["domain"] != "general" for order in extracted_orders)
+            len(actionable_orders) >= 2
             and not self.has_open_flow(user_id=user_id, domain=active_domain)
         ):
-            self.store_pending_order_selection(user_id=user_id, orders=extracted_orders)
-            return message, None, self.render_order_selection_prompt(extracted_orders)
+            self.store_pending_order_selection(user_id=user_id, orders=actionable_orders)
+            return message, None, self.render_order_selection_prompt(actionable_orders)
 
         if len(extracted_orders) <= 1:
             inferred = extracted_orders[0]["domain"]
@@ -247,29 +255,33 @@ class ConversationPolicy:
 
         if self.has_open_flow(user_id=user_id, domain=active_domain):
             queued_count = 0
-            for queued in extracted_orders:
+            for queued in actionable_orders:
                 if queued["domain"] != active_domain:
-                    self.queue_order_with_memory_seed(
-                        user_id=user_id,
-                        domain=queued["domain"],
-                        order_message=queued["message"],
-                        memory_seed=self.build_order_memory_seed(user_id=user_id, order=queued),
+                    queued_count += int(
+                        self.queue_order_with_memory_seed(
+                            user_id=user_id,
+                            domain=queued["domain"],
+                            order_message=queued["message"],
+                            memory_seed=self.build_order_memory_seed(user_id=user_id, order=queued),
+                        )
                     )
-                    queued_count += 1
             queue_hint = self.render_queue_notice(queued_count)
             prompt = self.render_open_flow_prompt(user_id=user_id, domain=active_domain)
             return message, None, f"{prompt}\n{queue_hint}" if queue_hint else prompt
 
-        first = extracted_orders[0]
+        first = actionable_orders[0] if actionable_orders else extracted_orders[0]
         queued_count = 0
-        for queued in extracted_orders[1:]:
-            self.queue_order_with_memory_seed(
-                user_id=user_id,
-                domain=queued["domain"],
-                order_message=queued["message"],
-                memory_seed=self.build_order_memory_seed(user_id=user_id, order=queued),
+        for queued in actionable_orders:
+            if queued is first:
+                continue
+            queued_count += int(
+                self.queue_order_with_memory_seed(
+                    user_id=user_id,
+                    domain=queued["domain"],
+                    order_message=queued["message"],
+                    memory_seed=self.build_order_memory_seed(user_id=user_id, order=queued),
+                )
             )
-            queued_count += 1
         context["active_domain"] = first["domain"]
         context["generic_memory"] = self.build_order_memory_seed(user_id=user_id, order=first)
         self._save_context(user_id=user_id, context=context)
@@ -297,9 +309,10 @@ class ConversationPolicy:
                 {
                     "domain": order["domain"],
                     "message": order["message"],
+                    "seed_message": self.build_order_execution_message(order["domain"], order["message"]),
                     "memory_seed": self.build_order_memory_seed(user_id=user_id, order=order),
                 }
-                for order in orders[:2]
+                for order in orders
             ],
             "expires_at": utc_now() + timedelta(minutes=PENDING_ORDER_SELECTION_TTL_MINUTES),
         }
@@ -310,15 +323,68 @@ class ConversationPolicy:
     def render_order_selection_prompt(self, orders: list[dict]) -> str:
         if len(orders) < 2:
             return "Qual das acoes voce quer iniciar primeiro?"
-        first_label = self.describe_order_selection_option(orders[0])
-        second_label = self.describe_order_selection_option(orders[1])
+        enumerated_orders = "\n".join(
+            f"{index}. {self.describe_order_selection_option(order)}"
+            for index, order in enumerate(orders, start=1)
+        )
         return (
-            "Identifiquei duas acoes na sua mensagem:\n"
-            f"1. {first_label}\n"
-            f"2. {second_label}\n"
+            f"Identifiquei {len(orders)} acoes na sua mensagem:\n"
+            f"{enumerated_orders}\n"
             "Qual delas voce quer iniciar primeiro? Se for indiferente, eu escolho."
         )
 
+    def build_order_execution_message(self, domain: str, order_message: str | None) -> str:
+        raw_message = str(order_message or "").strip()
+        normalized = self.service.normalizer.normalize_text(raw_message).strip()
+        if domain == "sales" and normalized in {"compra", "comprar", "venda", "pedido"}:
+            return "quero comprar um veiculo"
+        if domain == "review" and normalized in {"revisao", "agendamento", "agendar", "marcar revisao"}:
+            return "quero agendar revisao"
+        if domain == "rental" and normalized in {"aluguel", "alugar", "locacao", "locar"}:
+            return "quero alugar um carro"
+        return raw_message
+
+    def augment_actionable_orders_from_message(self, message: str, extracted_orders: list[dict]) -> list[dict]:
+        normalized = self.service.normalizer.normalize_text(message).strip()
+        if not normalized:
+            return extracted_orders
+        existing_domains = {
+            str(order.get("domain") or "general")
+            for order in extracted_orders
+            if isinstance(order, dict)
+        }
+        domain_hints = (
+            ("sales", {"compra", "comprar", "venda", "pedido"}, "compra"),
+            ("review", {"revisao", "agendamento", "agendar", "remarcar"}, "revisao"),
+            ("rental", {"aluguel", "alugar", "locacao", "locar"}, "aluguel"),
+        )
+        augmented = list(extracted_orders)
+        for domain, terms, label in domain_hints:
+            if domain in existing_domains:
+                continue
+            if any(term in normalized for term in terms):
+                augmented.append(
+                    {
+                        "domain": domain,
+                        "message": label,
+                        "entities": self.service.normalizer.empty_extraction_payload(),
+                    }
+                )
+        return augmented
+
+    def render_multi_order_clarification_prompt(self, orders: list[dict]) -> str:
+        if not orders:
+            return "Identifiquei mais de um assunto. Me diga qual voce quer iniciar primeiro."
+        options = "\n".join(
+            f"- {self.describe_order_selection_option(order)}"
+            for order in orders[:3]
+        )
+        return (
+            "Identifiquei mais de um assunto na sua mensagem:\n"
+            f"{options}\n"
+            "Para eu nao misturar os fluxos, me diga qual deles voce quer comecar primeiro."
+        )
+
 
     # Formata o rótulo do pedido para exibição.
     def describe_order_selection_option(self, order: dict) -> str:
@@ -429,6 +495,139 @@ class ConversationPolicy:
         }
         return self.contains_any_term(normalized, operational_terms)
 
+    def is_explicit_pending_order_selection_message(
+        self,
+        message: str,
+        turn_decision: dict | None = None,
+    ) -> bool:
+        if self._decision_selection_index(turn_decision) is not None:
+            return True
+
+        normalized = self.strip_choice_message(self.service.normalizer.normalize_text(message))
+        if not normalized:
+            return False
+
+        indifferent_tokens = {
+            "tanto faz",
+            "indiferente",
+            "qualquer um",
+            "qualquer uma",
+            "voce escolhe",
+            "pode escolher",
+            "fica a seu criterio",
+        }
+        if normalized in indifferent_tokens:
+            return True
+        if re.fullmatch(r"(?:opcao|acao|pedido)?\s*(\d+)", normalized):
+            return True
+
+        explicit_selection_messages = {
+            "compra",
+            "comprar",
+            "quero comprar",
+            "quero comprar um veiculo",
+            "venda",
+            "pedido",
+            "revisao",
+            "agendamento",
+            "agendar",
+            "agendar revisao",
+            "quero agendar revisao",
+            "aluguel",
+            "alugar",
+            "quero alugar",
+            "quero alugar um carro",
+            "locacao",
+            "locar",
+        }
+        return normalized in explicit_selection_messages
+
+    def derive_operational_task_key(
+        self,
+        *,
+        message: str,
+        turn_decision: dict | None = None,
+        fallback_domain: str | None = None,
+    ) -> str | None:
+        normalized = self.service.normalizer.normalize_text(message).strip()
+        domain = self._decision_domain(turn_decision) or str(fallback_domain or "").strip().lower()
+        intent = self._decision_intent(turn_decision)
+        tool_name = str((turn_decision or {}).get("tool_name") or "").strip().lower()
+
+        if domain == "sales":
+            if intent == "order_list" or tool_name == "listar_pedidos" or "quais pedidos" in normalized:
+                return "sales:list"
+            if intent == "order_cancel" or tool_name == "cancelar_pedido" or ("cancel" in normalized and "pedido" in normalized):
+                return "sales:cancel"
+            if tool_name == "avaliar_veiculo_troca" or ("avali" in normalized and "troca" in normalized):
+                return "sales:trade_in"
+            if (
+                intent in {"order_create", "inventory_search"}
+                or tool_name in {"consultar_estoque", "realizar_pedido"}
+                or self.contains_any_term(normalized, {"compra", "comprar", "venda", "carro", "veiculo"})
+            ):
+                return "sales:create"
+
+        if domain == "review":
+            if intent == "review_list" or tool_name == "listar_agendamentos_revisao" or "agendamentos" in normalized:
+                return "review:list"
+            if intent == "review_cancel" or ("cancel" in normalized and "revis" in normalized):
+                return "review:cancel"
+            if intent == "review_reschedule" or "remarc" in normalized:
+                return "review:reschedule"
+            if (
+                intent == "review_schedule"
+                or tool_name == "agendar_revisao"
+                or self.contains_any_term(normalized, {"revisao", "agendar", "agendamento"})
+            ):
+                return "review:schedule"
+
+        if domain == "rental":
+            if intent == "rental_list" or tool_name == "consultar_frota_aluguel" or "frota" in normalized:
+                return "rental:list"
+            if tool_name == "registrar_devolucao_aluguel" or "devol" in normalized:
+                return "rental:return"
+            if tool_name == "registrar_pagamento_aluguel" or "comprovante" in normalized or "pagamento" in normalized:
+                return "rental:payment"
+            if tool_name == "registrar_multa_aluguel" or "multa" in normalized:
+                return "rental:fine"
+            if (
+                intent == "rental_create"
+                or self.contains_any_term(normalized, {"aluguel", "alugar", "locacao", "locar"})
+            ):
+                return "rental:create"
+
+        return None
+
+    def derive_pending_order_task_key(self, order: dict) -> str | None:
+        return self.derive_operational_task_key(
+            message=str(order.get("seed_message") or order.get("message") or ""),
+            fallback_domain=str(order.get("domain") or "general"),
+        )
+
+    def queue_pending_orders_for_later(
+        self,
+        *,
+        user_id: int | None,
+        orders: list[dict],
+        skip_task_key: str | None = None,
+    ) -> int:
+        queued_count = 0
+        skipped_matching_task = False
+        for order in orders:
+            if skip_task_key and not skipped_matching_task and self.derive_pending_order_task_key(order) == skip_task_key:
+                skipped_matching_task = True
+                continue
+            queued_count += int(
+                self.queue_order_with_memory_seed(
+                    user_id=user_id,
+                    domain=order["domain"],
+                    order_message=order["message"],
+                    memory_seed=order.get("memory_seed"),
+                )
+            )
+        return queued_count
+
 
     # Distingue um comando global explicito de cancelamento do fluxo atual de um texto livre
     # que deve ser consumido como dado do rascunho aberto.
@@ -518,26 +717,36 @@ class ConversationPolicy:
         }
         if normalized in indifferent_tokens:
             return 0, True
+        numeric_match = re.fullmatch(r"(?:opcao|acao|pedido)?\s*(\d+)", normalized)
+        if numeric_match:
+            candidate = int(numeric_match.group(1)) - 1
+            if 0 <= candidate < len(orders):
+                return candidate, False
         if normalized in {"1", "primeiro", "primeira", "opcao 1", "acao 1", "pedido 1"}:
             return 0, False
         if normalized in {"2", "segundo", "segunda", "opcao 2", "acao 2", "pedido 2"}:
             return 1, False
-
+        if normalized in {"3", "terceiro", "terceira", "opcao 3", "acao 3", "pedido 3"}:
+            return (2, False) if len(orders) >= 3 else (None, False)
         decision_domain = self._decision_domain(turn_decision)
-        if len(orders) >= 2 and decision_domain in {"review", "sales"}:
+        if len(orders) >= 2 and decision_domain in ACTIONABLE_ORDER_DOMAINS:
             matches = [index for index, order in enumerate(orders) if order.get("domain") == decision_domain]
             if len(matches) == 1:
                 return matches[0], False
 
         review_matches = [index for index, order in enumerate(orders) if order.get("domain") == "review"]
         sales_matches = [index for index, order in enumerate(orders) if order.get("domain") == "sales"]
+        rental_matches = [index for index, order in enumerate(orders) if order.get("domain") == "rental"]
         has_review_signal = self.contains_any_term(normalized, {"revisao", "agendamento", "agendar", "remarcar", "pos venda"})
         has_sales_signal = self.contains_any_term(normalized, {"venda", "compra", "comprar", "pedido", "cancelamento", "cancelar", "carro", "veiculo"})
+        has_rental_signal = self.contains_any_term(normalized, {"aluguel", "locacao", "alugar", "locar", "devolucao", "frota"})
 
         if len(review_matches) == 1 and has_review_signal and not has_sales_signal:
             return review_matches[0], False
         if len(sales_matches) == 1 and has_sales_signal and not has_review_signal:
             return sales_matches[0], False
+        if len(rental_matches) == 1 and has_rental_signal and not has_review_signal and not has_sales_signal:
+            return rental_matches[0], False
         return None, False
 
 
@@ -572,26 +781,59 @@ class ConversationPolicy:
                 return "Tudo bem. Limpei o contexto atual. Pode me dizer o que voce quer fazer agora?"
             return await self.service.handle_message(cleaned_message, user_id=user_id)
 
+        if (
+            self.looks_like_fresh_operational_request(message, turn_decision=turn_decision)
+            and not self.is_explicit_pending_order_selection_message(message, turn_decision=turn_decision)
+        ):
+            current_task_key = self.derive_operational_task_key(
+                message=message,
+                turn_decision=turn_decision,
+            )
+            matching_indexes = [
+                index
+                for index, order in enumerate(orders)
+                if current_task_key and self.derive_pending_order_task_key(order) == current_task_key
+            ]
+            if len(matching_indexes) == 1:
+                selected_index = matching_indexes[0]
+                selected_order = orders[selected_index]
+                context["pending_order_selection"] = None
+                self.queue_pending_orders_for_later(
+                    user_id=user_id,
+                    orders=[order for index, order in enumerate(orders) if index != selected_index],
+                )
+
+                intro = f"Perfeito. Vou comecar por: {self.describe_order_selection_option(selected_order)}"
+                selected_memory = dict(selected_order.get("memory_seed") or {})
+                context["active_domain"] = selected_order.get("domain") or context.get("active_domain", "general")
+                if selected_memory:
+                    context["generic_memory"] = selected_memory
+                self._save_context(user_id=user_id, context=context)
+                next_response = await self.service.handle_message(message, user_id=user_id)
+                return f"{intro}\n{next_response}"
+
+            context["pending_order_selection"] = None
+            self._save_context(user_id=user_id, context=context)
+            self.queue_pending_orders_for_later(
+                user_id=user_id,
+                orders=orders,
+                skip_task_key=current_task_key,
+            )
+            return None
+
         selected_index, auto_selected = self.detect_selected_order_index(
             message=message,
             orders=orders,
             turn_decision=turn_decision,
         )
         if selected_index is None:
-            if self.looks_like_fresh_operational_request(message, turn_decision=turn_decision):
-                context["pending_order_selection"] = None
-                self._save_context(user_id=user_id, context=context)
-                return None
             return self.render_order_selection_prompt(orders)
 
         selected_order = orders[selected_index]
-        remaining_order = orders[1 - selected_index]
         context["pending_order_selection"] = None
-        self.queue_order_with_memory_seed(
+        self.queue_pending_orders_for_later(
             user_id=user_id,
-            domain=remaining_order["domain"],
-            order_message=remaining_order["message"],
-            memory_seed=remaining_order.get("memory_seed"),
+            orders=[order for index, order in enumerate(orders) if index != selected_index],
         )
 
         intro = (
@@ -600,10 +842,12 @@ class ConversationPolicy:
             else f"Perfeito. Vou comecar por: {self.describe_order_selection_option(selected_order)}"
         )
         selected_memory = dict(selected_order.get("memory_seed") or {})
+        context["active_domain"] = selected_order.get("domain") or context.get("active_domain", "general")
         if selected_memory:
             context["generic_memory"] = selected_memory
         self._save_context(user_id=user_id, context=context)
-        next_response = await self.service.handle_message(str(selected_order.get("message") or ""), user_id=user_id)
+        selected_message = str(selected_order.get("seed_message") or selected_order.get("message") or "")
+        next_response = await self.service.handle_message(selected_message, user_id=user_id)
         return f"{intro}\n{next_response}"
 
 

app/services/orchestration/conversation_state_store.py

@@ -67,7 +67,14 @@ class ConversationStateStore(ConversationStateRepository):
         if user_id is None or not isinstance(context, dict):
             return
         with self._lock:
-            self.user_contexts[user_id] = context
+            stored_context = dict(context)
+            if "expires_at" not in stored_context:
+                existing = self.user_contexts.get(user_id)
+                if isinstance(existing, dict) and existing.get("expires_at") is not None:
+                    stored_context["expires_at"] = existing["expires_at"]
+                else:
+                    stored_context["expires_at"] = utc_now() + timedelta(minutes=60)
+            self.user_contexts[user_id] = stored_context
 
     def get_entry(self, bucket: str, user_id: int | None, *, expire: bool = False) -> dict | None:
         if user_id is None:

app/services/orchestration/orquestrador_service.py

@@ -35,6 +35,7 @@ from app.services.orchestration.prompt_builders import (
 from app.services.flows.review_flow import ReviewFlowMixin
 from app.services.orchestration.tool_executor import ToolExecutor
 from app.services.tools.tool_registry import ToolRegistry
+from app.services.orchestration.response_formatter import format_currency_br, format_datetime_for_chat
 
 logger = logging.getLogger(__name__)
 
@@ -86,12 +87,18 @@ class OrquestradorService(ReviewFlowMixin, OrderFlowMixin, RentalFlowMixin):
         turn_started_at = utc_now()
         turn_started_perf = perf_counter()
         turn_history_persisted = False
-        self._turn_trace = {
+        turn_trace = {
             "request_id": str(uuid4()),
             "conversation_id": f"user:{user_id}" if user_id is not None else "anonymous",
             "user_id": user_id,
             "started_at": turn_started_at,
         }
+        turn_trace_stack = getattr(self, "_turn_trace_stack", None)
+        if not isinstance(turn_trace_stack, list):
+            turn_trace_stack = []
+            self._turn_trace_stack = turn_trace_stack
+        turn_trace_stack.append(turn_trace)
+        self._turn_trace = turn_trace
         self._log_turn_event("turn_received", message=message)
 
         async def finish(response: str, queue_notice: str | None = None) -> str:
@@ -105,7 +112,7 @@ class OrquestradorService(ReviewFlowMixin, OrderFlowMixin, RentalFlowMixin):
                 base_response=composed,
                 user_id=user_id,
             )
-            self._turn_trace["elapsed_ms"] = round((perf_counter() - turn_started_perf) * 1000, 2)
+            turn_trace["elapsed_ms"] = round((perf_counter() - turn_started_perf) * 1000, 2)
             self._log_turn_event("turn_completed", response=final_response)
             if not turn_history_persisted:
                 self._finalize_turn_history(
@@ -171,6 +178,13 @@ class OrquestradorService(ReviewFlowMixin, OrderFlowMixin, RentalFlowMixin):
             )
             if active_review_follow_up:
                 return active_review_follow_up
+            current_rental_info = await self._try_handle_current_rental_info_request(
+                message=message,
+                user_id=user_id,
+                finish=finish,
+            )
+            if current_rental_info:
+                return current_rental_info
             # Faz uma leitura inicial do turno para ajudar a policy
             # com fila, troca de contexto e comandos globais.
             early_turn_decision = await self._extract_turn_decision_with_llm(
@@ -537,7 +551,7 @@ class OrquestradorService(ReviewFlowMixin, OrderFlowMixin, RentalFlowMixin):
             return await finish(text, queue_notice=queue_notice)
         except Exception as exc:
             if not turn_history_persisted:
-                self._turn_trace["elapsed_ms"] = round((perf_counter() - turn_started_perf) * 1000, 2)
+                turn_trace["elapsed_ms"] = round((perf_counter() - turn_started_perf) * 1000, 2)
                 self._finalize_turn_history(
                     user_message=message,
                     assistant_response=None,
@@ -546,6 +560,17 @@ class OrquestradorService(ReviewFlowMixin, OrderFlowMixin, RentalFlowMixin):
                 )
                 turn_history_persisted = True
             raise
+        finally:
+            current_stack = getattr(self, "_turn_trace_stack", None)
+            if isinstance(current_stack, list):
+                if current_stack and current_stack[-1] is turn_trace:
+                    current_stack.pop()
+                else:
+                    try:
+                        current_stack.remove(turn_trace)
+                    except ValueError:
+                        pass
+                self._turn_trace = current_stack[-1] if current_stack else None
 
     async def _try_execute_orchestration_control_tool(
         self,
@@ -885,6 +910,213 @@ class OrquestradorService(ReviewFlowMixin, OrderFlowMixin, RentalFlowMixin):
             arguments["placa"] = str(last_contract["placa"])
         return arguments
 
+    def _has_current_rental_info_request(self, message: str, user_id: int | None = None) -> bool:
+        if user_id is None:
+            return False
+        last_contract = self._get_last_rental_contract(user_id)
+        if not isinstance(last_contract, dict):
+            return False
+        has_policy = hasattr(self, "policy") and getattr(self, "policy") is not None
+        if has_policy and (self._has_open_flow(user_id, "sales") or self._has_open_flow(user_id, "review")):
+            return False
+
+        normalized_message = self._normalize_text(message).strip()
+        if not normalized_message:
+            return False
+        if (
+            self._has_rental_return_management_request(message, user_id=user_id)
+            or self._has_rental_payment_request(message, user_id=user_id)
+            or self._has_rental_fine_request(message, user_id=user_id)
+        ):
+            return False
+        if (
+            self._has_explicit_order_request(message)
+            or self._has_stock_listing_request(message)
+            or self._has_order_listing_request(message)
+            or self._has_trade_in_evaluation_request(message)
+            or self._has_rental_listing_request(message)
+            or self._has_explicit_rental_request(message)
+        ):
+            return False
+
+        question_terms = (
+            "qual",
+            "quais",
+            "quando",
+            "quanto",
+            "status",
+            "dados",
+            "informacoes",
+            "me diga",
+            "me informa",
+            "me lembra",
+        )
+        has_question_shape = normalized_message.endswith("?") or any(
+            term in normalized_message for term in question_terms
+        )
+        if not has_question_shape:
+            return False
+
+        rental_anchor_terms = (
+            "aluguel",
+            "locacao",
+            "contrato",
+            "devolucao",
+            "diaria",
+            "pagamento",
+            "comprovante",
+        )
+        if any(term in normalized_message for term in rental_anchor_terms):
+            return True
+
+        active_domain = str(((self._get_user_context(user_id) or {}).get("active_domain") or "")).strip().lower()
+        if active_domain != "rental":
+            return False
+
+        contextual_detail_terms = (
+            "placa",
+            "veiculo",
+            "carro",
+            "modelo",
+            "inicio",
+            "valor",
+        )
+        return any(term in normalized_message for term in contextual_detail_terms)
+
+    def _build_current_rental_info_response(self, message: str, user_id: int | None) -> str | None:
+        snapshot = self._get_last_rental_contract(user_id)
+        if not isinstance(snapshot, dict):
+            return None
+
+        normalized_message = self._normalize_text(message).strip()
+        contract_number = str(snapshot.get("contrato_numero") or "").strip()
+        plate = str(snapshot.get("placa") or "").strip()
+        vehicle_model = str(snapshot.get("modelo_veiculo") or "").strip()
+        start_at = format_datetime_for_chat(snapshot.get("data_inicio")) if snapshot.get("data_inicio") else ""
+        due_at = format_datetime_for_chat(snapshot.get("data_fim_prevista")) if snapshot.get("data_fim_prevista") else ""
+        returned_at = format_datetime_for_chat(snapshot.get("data_devolucao")) if snapshot.get("data_devolucao") else ""
+        daily_rate = format_currency_br(snapshot.get("valor_diaria")) if snapshot.get("valor_diaria") is not None else ""
+        expected_total = format_currency_br(snapshot.get("valor_previsto")) if snapshot.get("valor_previsto") is not None else ""
+        final_total = format_currency_br(snapshot.get("valor_final")) if snapshot.get("valor_final") is not None else ""
+        payment_status = str(snapshot.get("status_pagamento") or "").strip()
+        payment_at = format_datetime_for_chat(snapshot.get("data_pagamento")) if snapshot.get("data_pagamento") else ""
+        payment_amount = format_currency_br(snapshot.get("valor_pagamento")) if snapshot.get("valor_pagamento") is not None else ""
+
+        if (
+            "devolucao" in normalized_message
+            or "devolver" in normalized_message
+            or "data de devolucao" in normalized_message
+            or "data da devolucao" in normalized_message
+        ):
+            if returned_at:
+                lines = [f"A devolucao do seu aluguel foi registrada em {returned_at}."]
+            elif due_at:
+                lines = [f"A devolucao prevista do seu aluguel e {due_at}."]
+            else:
+                lines = ["Nao encontrei a data de devolucao prevista do seu aluguel atual."]
+            if contract_number:
+                lines.append(f"Contrato: {contract_number}")
+            if vehicle_model:
+                lines.append(f"Veiculo: {vehicle_model}")
+            if plate:
+                lines.append(f"Placa: {plate}")
+            return "\n".join(lines)
+
+        if "pagamento" in normalized_message or "comprovante" in normalized_message or "paguei" in normalized_message or "quitado" in normalized_message or "pago" in normalized_message:
+            if payment_status == "registrado" and payment_at and payment_amount:
+                lines = [f"O pagamento mais recente do seu aluguel ja foi registrado em {payment_at}, no valor de {payment_amount}."]
+            elif payment_status == "registrado" and payment_at:
+                lines = [f"O pagamento mais recente do seu aluguel ja foi registrado em {payment_at}."]
+            elif payment_status:
+                lines = [f"O status do pagamento do seu aluguel atual e: {payment_status}."]
+            else:
+                lines = ["O pagamento do seu aluguel atual esta em aberto."]
+            if contract_number:
+                lines.append(f"Contrato: {contract_number}")
+            if plate:
+                lines.append(f"Placa: {plate}")
+            return "\n".join(lines)
+
+        if "diaria" in normalized_message:
+            if not daily_rate:
+                return "Nao encontrei a diaria do seu aluguel atual no contexto recente."
+            lines = [f"A diaria atual do seu aluguel e {daily_rate}."]
+            if contract_number:
+                lines.append(f"Contrato: {contract_number}")
+            if vehicle_model:
+                lines.append(f"Veiculo: {vehicle_model}")
+            return "\n".join(lines)
+
+        if "valor" in normalized_message or "quanto" in normalized_message:
+            if final_total:
+                lines = [f"O valor final do seu aluguel esta em {final_total}."]
+            elif expected_total:
+                lines = [f"O valor previsto do seu aluguel esta em {expected_total}."]
+            else:
+                lines = ["Nao encontrei o valor do seu aluguel atual no contexto recente."]
+            if contract_number:
+                lines.append(f"Contrato: {contract_number}")
+            return "\n".join(lines)
+
+        if "placa" in normalized_message:
+            if not plate:
+                return "Nao encontrei a placa do seu aluguel atual no contexto recente."
+            return f"A placa do seu aluguel atual e {plate}."
+
+        if "contrato" in normalized_message:
+            if not contract_number:
+                return "Nao encontrei o numero do contrato do seu aluguel atual no contexto recente."
+            return f"O numero do contrato do seu aluguel atual e {contract_number}."
+
+        if "inicio" in normalized_message or "retirada" in normalized_message:
+            if not start_at:
+                return "Nao encontrei a data de inicio do seu aluguel atual no contexto recente."
+            lines = [f"O inicio do seu aluguel foi em {start_at}."]
+            if contract_number:
+                lines.append(f"Contrato: {contract_number}")
+            return "\n".join(lines)
+
+        lines = ["Resumo do seu aluguel atual:"]
+        if contract_number:
+            lines.append(f"Contrato: {contract_number}")
+        if vehicle_model:
+            lines.append(f"Veiculo: {vehicle_model}")
+        if plate:
+            lines.append(f"Placa: {plate}")
+        if start_at:
+            lines.append(f"Inicio: {start_at}")
+        if returned_at:
+            lines.append(f"Devolucao registrada: {returned_at}")
+        elif due_at:
+            lines.append(f"Devolucao prevista: {due_at}")
+        if daily_rate:
+            lines.append(f"Diaria: {daily_rate}")
+        if final_total:
+            lines.append(f"Valor final: {final_total}")
+        elif expected_total:
+            lines.append(f"Valor previsto: {expected_total}")
+        if payment_status == "registrado" and payment_at:
+            payment_line = f"Pagamento: registrado em {payment_at}"
+            if payment_amount:
+                payment_line += f" ({payment_amount})"
+            lines.append(payment_line)
+        elif payment_status:
+            lines.append(f"Pagamento: {payment_status}")
+        return "\n".join(lines)
+
+    async def _try_handle_current_rental_info_request(
+        self,
+        message: str,
+        user_id: int | None,
+        finish,
+    ) -> str | None:
+        if user_id is None or not self._has_current_rental_info_request(message, user_id=user_id):
+            return None
+        response = self._build_current_rental_info_response(message=message, user_id=user_id)
+        if not response:
+            return None
+        return await finish(response)
+
     # Evita tratar perguntas sobre devolucao como se fossem um encerramento real.
     def _looks_like_rental_return_question(self, message: str) -> bool:
         normalized_message = self._normalize_text(message).strip()

scripts/stress_smoke.py

@@ -162,5 +162,5 @@ if __name__ == "__main__":
     parser.add_argument("--order-cycles", type=int, default=10)
     parser.add_argument("--race-attempts", type=int, default=5)
     parser.add_argument("--user-base", type=int, default=990000)
-    parser.add_argument("--cpf", default="10000000001")
+    parser.add_argument("--cpf", default="11144477735")
     asyncio.run(main(parser.parse_args()))

tests/test_conversation_state_store.py

@@ -0,0 +1,39 @@
+import unittest
+
+from app.services.orchestration.conversation_state_store import ConversationStateStore
+
+
+class ConversationStateStoreTests(unittest.TestCase):
+    def test_save_user_context_preserves_existing_expiration_when_missing(self):
+        store = ConversationStateStore()
+        store.upsert_user_context(1, ttl_minutes=30)
+
+        original_expires_at = store.get_user_context(1)["expires_at"]
+        store.save_user_context(
+            1,
+            {
+                "active_domain": "sales",
+                "active_task": "order_create",
+                "generic_memory": {},
+                "shared_memory": {},
+                "collected_slots": {},
+                "flow_snapshots": {},
+                "last_tool_result": None,
+                "order_queue": [],
+                "pending_order_selection": None,
+                "pending_switch": None,
+                "last_stock_results": [],
+                "selected_vehicle": None,
+                "last_rental_results": [],
+                "selected_rental_vehicle": None,
+            },
+        )
+
+        stored_context = store.get_user_context(1)
+        self.assertEqual(stored_context["active_domain"], "sales")
+        self.assertEqual(stored_context["active_task"], "order_create")
+        self.assertEqual(stored_context["expires_at"], original_expires_at)
+
+
+if __name__ == "__main__":
+    unittest.main()

tests/test_telegram_multimodal.py

@@ -3,6 +3,7 @@ import asyncio
 from types import SimpleNamespace
 from unittest.mock import AsyncMock, patch
 
+import aiohttp
 from fastapi import HTTPException
 
 from app.integrations.telegram_satellite_service import (
@@ -42,6 +43,36 @@ class _FakeTelegramSession:
         return _FakeTelegramResponse(self.payload)
 
 
+class _FlakyTelegramResponse:
+    def __init__(self, outcome):
+        self.outcome = outcome
+
+    async def __aenter__(self):
+        if isinstance(self.outcome, BaseException):
+            raise self.outcome
+        return self
+
+    async def __aexit__(self, exc_type, exc, tb):
+        return None
+
+    async def json(self):
+        return self.outcome
+
+
+class _FlakyTelegramSession:
+    def __init__(self, outcomes):
+        self.outcomes = list(outcomes)
+        self.calls = []
+
+    def post(self, url, json):
+        self.calls.append((url, json))
+        if self.outcomes:
+            outcome = self.outcomes.pop(0)
+        else:
+            outcome = {"ok": True}
+        return _FlakyTelegramResponse(outcome)
+
+
 class TelegramMultimodalTests(unittest.IsolatedAsyncioTestCase):
     def _build_service(self) -> TelegramSatelliteService:
         service = TelegramSatelliteService(
@@ -320,6 +351,47 @@ class TelegramMultimodalTests(unittest.IsolatedAsyncioTestCase):
         entry = service.state.get_entry(TELEGRAM_RUNTIME_BUCKET, TELEGRAM_RUNTIME_OWNER_ID)
         self.assertEqual(entry["last_update_id"], 14)
 
+    async def test_send_message_retries_transient_transport_failure(self):
+        service = self._build_service()
+        session = _FlakyTelegramSession(
+            [
+                asyncio.TimeoutError(),
+                aiohttp.ClientConnectionError("falha temporaria"),
+                {"ok": True},
+            ]
+        )
+
+        with patch("app.integrations.telegram_satellite_service.asyncio.sleep", AsyncMock()) as sleep_mock:
+            await service._send_message(session=session, chat_id=99, text="resposta teste")
+
+        self.assertEqual(len(session.calls), 3)
+        self.assertEqual(sleep_mock.await_count, 2)
+
+    async def test_handle_update_swallows_unexpected_delivery_failure(self):
+        service = self._build_service()
+        update = {
+            "update_id": 15,
+            "message": {
+                "message_id": 89,
+                "chat": {"id": 99},
+                "from": {"id": 99},
+                "text": "status do pedido",
+            },
+        }
+
+        with patch.object(service, "_extract_image_attachments", AsyncMock(return_value=[])), patch.object(
+            service,
+            "_process_message",
+            AsyncMock(return_value="Pedido encontrado."),
+        ), patch.object(
+            service,
+            "_send_message",
+            AsyncMock(side_effect=RuntimeError("falha inesperada de entrega")),
+        ), patch("app.integrations.telegram_satellite_service.logger.exception") as logger_exception:
+            await service._handle_update(session=SimpleNamespace(), update=update)
+
+        self.assertTrue(logger_exception.called)
+
     async def test_persist_last_processed_update_id_keeps_highest_seen_value(self):
         service = self._build_service()
 

tests/test_turn_decision_contract.py

@@ -3,10 +3,16 @@ import unittest
 from types import SimpleNamespace
 from unittest.mock import patch
 
+from sqlalchemy import create_engine
+from sqlalchemy.orm import sessionmaker
+from sqlalchemy.pool import StaticPool
+
 os.environ.setdefault("DEBUG", "false")
 
 from datetime import datetime, timedelta
 from app.core.time_utils import utc_now
+from app.db.mock_database import MockBase
+from app.db.mock_models import RentalContract, RentalPayment, RentalVehicle
 
 from app.services.orchestration.conversation_policy import ConversationPolicy
 from app.services.orchestration.entity_normalizer import EntityNormalizer
@@ -1306,6 +1312,109 @@ class TurnDecisionContractTests(unittest.IsolatedAsyncioTestCase):
         self.assertEqual(history_calls[0]["turn_status"], "completed")
         self.assertEqual(history_calls[0]["intent"], "general")
 
+    async def test_handle_message_restores_outer_turn_trace_after_nested_call(self):
+        state = FakeState(
+            contexts={
+                1: {
+                    "active_domain": "general",
+                    "generic_memory": {},
+                    "shared_memory": {},
+                    "order_queue": [],
+                    "pending_order_selection": None,
+                    "pending_switch": None,
+                    "last_stock_results": [],
+                    "selected_vehicle": None,
+                }
+            }
+        )
+        history_calls = []
+        service = OrquestradorService.__new__(OrquestradorService)
+        service.state = state
+        service.normalizer = EntityNormalizer()
+        service.policy = ConversationPolicy(service=service)
+        service.history_service = SimpleNamespace(record_turn=lambda **kwargs: history_calls.append(kwargs))
+        service._empty_extraction_payload = service.normalizer.empty_extraction_payload
+        service._log_turn_event = lambda *args, **kwargs: None
+        service._compose_order_aware_response = lambda response, user_id, queue_notice=None: response
+        service._upsert_user_context = lambda user_id: None
+        service._get_user_context = lambda user_id: state.get_user_context(user_id)
+        service._save_user_context = lambda user_id, context: state.save_user_context(user_id, context)
+
+        async def fake_maybe_auto_advance_next_order(base_response: str, user_id: int | None):
+            if base_response == "resposta externa":
+                nested_response = await service.handle_message("mensagem interna", user_id=user_id)
+                return f"{base_response}\n{nested_response}"
+            return base_response
+
+        async def fake_extract_turn_decision(message: str, user_id: int | None):
+            return {
+                "intent": "general",
+                "domain": "general",
+                "action": "answer_user",
+                "entities": service.normalizer.empty_extraction_payload(),
+                "missing_fields": [],
+                "selection_index": None,
+                "tool_name": None,
+                "tool_arguments": {},
+                "response_to_user": "resposta interna" if message == "mensagem interna" else "resposta externa",
+            }
+
+        async def fake_extract_message_plan(message: str, user_id: int | None):
+            return {"orders": [{"domain": "general", "message": message}]}
+
+        service._maybe_auto_advance_next_order = fake_maybe_auto_advance_next_order
+        service._extract_turn_decision_with_llm = fake_extract_turn_decision
+        service._extract_message_plan_with_llm = fake_extract_message_plan
+        service._prepare_message_for_single_order = lambda message, user_id, routing_plan=None: (message, None, None)
+        service._resolve_entities_for_message_plan = lambda message_plan, routed_message: service.normalizer.empty_extraction_payload()
+
+        async def fake_try_handle_immediate_context_reset(**kwargs):
+            return None
+
+        async def fake_try_resolve_pending_order_selection(**kwargs):
+            return None
+
+        async def fake_try_continue_queued_order(**kwargs):
+            return None
+
+        async def fake_try_execute_orchestration_control_tool(**kwargs):
+            return None
+
+        async def fake_try_execute_business_tool_from_turn_decision(**kwargs):
+            return None
+
+        service._try_handle_immediate_context_reset = fake_try_handle_immediate_context_reset
+        service._try_resolve_pending_order_selection = fake_try_resolve_pending_order_selection
+        service._try_continue_queued_order = fake_try_continue_queued_order
+        service._try_execute_orchestration_control_tool = fake_try_execute_orchestration_control_tool
+        service._try_execute_business_tool_from_turn_decision = fake_try_execute_business_tool_from_turn_decision
+        service._handle_context_switch = lambda **kwargs: None
+        service._update_active_domain = lambda **kwargs: None
+
+        async def fake_extract_entities_with_llm(message: str, user_id: int | None):
+            return service.normalizer.empty_extraction_payload()
+
+        async def fake_extract_missing_sales_search_context_with_llm(**kwargs):
+            return {}
+
+        service._extract_entities_with_llm = fake_extract_entities_with_llm
+        service._extract_missing_sales_search_context_with_llm = fake_extract_missing_sales_search_context_with_llm
+        service._domain_from_intents = lambda intents: "general"
+
+        response = await service.handle_message("mensagem externa", user_id=1)
+
+        self.assertEqual(response, "resposta externa\nresposta interna")
+        self.assertEqual(len(history_calls), 2)
+        self.assertEqual(
+            {call["user_message"] for call in history_calls},
+            {"mensagem externa", "mensagem interna"},
+        )
+        self.assertEqual(
+            {call["assistant_response"] for call in history_calls},
+            {"resposta externa\nresposta interna", "resposta interna"},
+        )
+        self.assertEqual(len({call["request_id"] for call in history_calls}), 2)
+
     async def test_handle_message_persists_failed_turn_history(self):
         state = FakeState(
             contexts={
@@ -2721,6 +2830,275 @@ class TurnDecisionContractTests(unittest.IsolatedAsyncioTestCase):
         )
 
 
+    async def test_handle_message_short_circuits_for_current_rental_info_question(self):
+        state = FakeState(
+            contexts={
+                1: {
+                    "active_domain": "general",
+                    "generic_memory": {},
+                    "shared_memory": {},
+                    "order_queue": [],
+                    "pending_order_selection": None,
+                    "pending_switch": None,
+                    "last_stock_results": [],
+                    "selected_vehicle": None,
+                    "last_rental_results": [],
+                    "selected_rental_vehicle": None,
+                    "last_rental_contract": {
+                        "contrato_numero": "LOC-20260323-CAEECA1C",
+                        "placa": "RAA1A02",
+                        "modelo_veiculo": "Fiat Pulse",
+                        "data_inicio": "2026-03-19T10:00:00",
+                        "data_fim_prevista": "2026-03-21T10:00:00",
+                        "valor_diaria": 189.9,
+                        "valor_previsto": 379.8,
+                        "status": "ativa",
+                        "status_pagamento": "registrado",
+                        "data_pagamento": "2026-03-23T15:47:00",
+                        "valor_pagamento": 379.8,
+                    },
+                }
+            }
+        )
+        service = OrquestradorService.__new__(OrquestradorService)
+        service.state = state
+        service.normalizer = EntityNormalizer()
+        service.policy = ConversationPolicy(service=service)
+        service._empty_extraction_payload = service.normalizer.empty_extraction_payload
+        service._log_turn_event = lambda *args, **kwargs: None
+        service._compose_order_aware_response = lambda response, user_id, queue_notice=None: response
+        service._get_user_context = lambda user_id: state.get_user_context(user_id)
+        service._save_user_context = lambda user_id, context: state.save_user_context(user_id, context)
+
+        async def fake_maybe_auto_advance_next_order(base_response: str, user_id: int | None):
+            return base_response
+
+        service._maybe_auto_advance_next_order = fake_maybe_auto_advance_next_order
+        service._upsert_user_context = lambda user_id: None
+
+        async def fake_try_handle_pending_stock_selection_follow_up(**kwargs):
+            return None
+
+        async def fake_try_handle_active_sales_follow_up(**kwargs):
+            return None
+
+        async def fake_try_handle_pending_rental_selection_follow_up(**kwargs):
+            return None
+
+        async def fake_try_handle_active_rental_follow_up(**kwargs):
+            return None
+
+        async def fake_try_handle_active_review_follow_up(**kwargs):
+            return None
+
+        service._try_handle_pending_stock_selection_follow_up = fake_try_handle_pending_stock_selection_follow_up
+        service._try_handle_active_sales_follow_up = fake_try_handle_active_sales_follow_up
+        service._try_handle_pending_rental_selection_follow_up = fake_try_handle_pending_rental_selection_follow_up
+        service._try_handle_active_rental_follow_up = fake_try_handle_active_rental_follow_up
+        service._try_handle_active_review_follow_up = fake_try_handle_active_review_follow_up
+
+        async def fake_extract_turn_decision(message: str, user_id: int | None):
+            raise AssertionError("nao deveria consultar o LLM para consulta informativa do aluguel atual")
+
+        service._extract_turn_decision_with_llm = fake_extract_turn_decision
+
+        response = await service.handle_message(
+            "qual a data de devolucao do meu aluguel?",
+            user_id=1,
+        )
+
+        self.assertIn("A devolucao prevista do seu aluguel e 21/03/2026 10:00.", response)
+        self.assertIn("Contrato: LOC-20260323-CAEECA1C", response)
+        self.assertIn("Veiculo: Fiat Pulse", response)
+
+    async def test_handle_message_rehydrates_current_rental_info_from_db_after_restart(self):
+        engine = create_engine(
+            "sqlite://",
+            connect_args={"check_same_thread": False},
+            poolclass=StaticPool,
+        )
+        SessionLocal = sessionmaker(autocommit=False, autoflush=False, bind=engine)
+        MockBase.metadata.create_all(bind=engine)
+        self.addCleanup(engine.dispose)
+
+        db = SessionLocal()
+        try:
+            vehicle = RentalVehicle(
+                placa="RAA1A02",
+                modelo="Fiat Pulse",
+                categoria="suv",
+                ano=2024,
+                valor_diaria=189.9,
+                status="disponivel",
+            )
+            db.add(vehicle)
+            db.commit()
+            db.refresh(vehicle)
+
+            contract = RentalContract(
+                contrato_numero="LOC-20260323-CAEECA1C",
+                user_id=1,
+                rental_vehicle_id=vehicle.id,
+                placa=vehicle.placa,
+                modelo_veiculo=vehicle.modelo,
+                categoria=vehicle.categoria,
+                data_inicio=datetime(2026, 3, 19, 10, 0),
+                data_fim_prevista=datetime(2026, 3, 21, 10, 0),
+                data_devolucao=None,
+                valor_diaria=189.9,
+                valor_previsto=379.8,
+                valor_final=None,
+                status="ativa",
+            )
+            db.add(contract)
+            db.commit()
+            db.refresh(contract)
+
+            payment = RentalPayment(
+                protocolo="ALP-20260323-0B41DD0D",
+                user_id=1,
+                rental_contract_id=contract.id,
+                contrato_numero=contract.contrato_numero,
+                placa=contract.placa,
+                valor=379.8,
+                data_pagamento=datetime(2026, 3, 23, 15, 47),
+                favorecido="Locadora XPTO",
+                identificador_comprovante="NSU123456",
+                observacoes="pagamento da locacao",
+            )
+            db.add(payment)
+            db.commit()
+        finally:
+            db.close()
+
+        state = FakeState(
+            contexts={
+                1: {
+                    "active_domain": "general",
+                    "generic_memory": {},
+                    "shared_memory": {},
+                    "order_queue": [],
+                    "pending_order_selection": None,
+                    "pending_switch": None,
+                    "last_stock_results": [],
+                    "selected_vehicle": None,
+                    "last_rental_results": [],
+                    "selected_rental_vehicle": None,
+                }
+            }
+        )
+        service = OrquestradorService.__new__(OrquestradorService)
+        service.state = state
+        service.normalizer = EntityNormalizer()
+        service.policy = ConversationPolicy(service=service)
+        service._empty_extraction_payload = service.normalizer.empty_extraction_payload
+        service._log_turn_event = lambda *args, **kwargs: None
+        service._compose_order_aware_response = lambda response, user_id, queue_notice=None: response
+        service._get_user_context = lambda user_id: state.get_user_context(user_id)
+        service._save_user_context = lambda user_id, context: state.save_user_context(user_id, context)
+
+        async def fake_maybe_auto_advance_next_order(base_response: str, user_id: int | None):
+            return base_response
+
+        service._maybe_auto_advance_next_order = fake_maybe_auto_advance_next_order
+        service._upsert_user_context = lambda user_id: None
+
+        async def fake_try_handle_pending_stock_selection_follow_up(**kwargs):
+            return None
+
+        async def fake_try_handle_active_sales_follow_up(**kwargs):
+            return None
+
+        async def fake_try_handle_pending_rental_selection_follow_up(**kwargs):
+            return None
+
+        async def fake_try_handle_active_rental_follow_up(**kwargs):
+            return None
+
+        async def fake_try_handle_active_review_follow_up(**kwargs):
+            return None
+
+        service._try_handle_pending_stock_selection_follow_up = fake_try_handle_pending_stock_selection_follow_up
+        service._try_handle_active_sales_follow_up = fake_try_handle_active_sales_follow_up
+        service._try_handle_pending_rental_selection_follow_up = fake_try_handle_pending_rental_selection_follow_up
+        service._try_handle_active_rental_follow_up = fake_try_handle_active_rental_follow_up
+        service._try_handle_active_review_follow_up = fake_try_handle_active_review_follow_up
+
+        async def fake_extract_turn_decision(message: str, user_id: int | None):
+            raise AssertionError("nao deveria consultar o LLM para consulta informativa do aluguel apos restart")
+
+        service._extract_turn_decision_with_llm = fake_extract_turn_decision
+
+        with patch("app.services.flows.rental_flow_support.SessionMockLocal", SessionLocal):
+            response = await service.handle_message(
+                "qual a data de devolucao do meu aluguel?",
+                user_id=1,
+            )
+
+        self.assertIn("A devolucao prevista do seu aluguel e 21/03/2026 10:00.", response)
+        self.assertIn("Contrato: LOC-20260323-CAEECA1C", response)
+        self.assertIn("Veiculo: Fiat Pulse", response)
+        snapshot = state.get_user_context(1)["last_rental_contract"]
+        self.assertEqual(snapshot["contrato_numero"], "LOC-20260323-CAEECA1C")
+        self.assertEqual(snapshot["status_pagamento"], "registrado")
+        self.assertEqual(snapshot["data_fim_prevista"], "2026-03-21T10:00:00")
+
+    def test_store_last_rental_contract_preserves_contract_snapshot_after_payment_update(self):
+        state = FakeState(
+            contexts={
+                1: {
+                    "active_domain": "general",
+                    "generic_memory": {},
+                    "shared_memory": {},
+                    "order_queue": [],
+                    "pending_order_selection": None,
+                    "pending_switch": None,
+                    "last_stock_results": [],
+                    "selected_vehicle": None,
+                    "last_rental_results": [],
+                    "selected_rental_vehicle": None,
+                }
+            }
+        )
+        service = OrquestradorService.__new__(OrquestradorService)
+        service.state = state
+        service.normalizer = EntityNormalizer()
+        service._get_user_context = lambda user_id: state.get_user_context(user_id)
+        service._save_user_context = lambda user_id, context: state.save_user_context(user_id, context)
+
+        service._store_last_rental_contract(
+            user_id=1,
+            payload={
+                "contrato_numero": "LOC-20260323-CAEECA1C",
+                "placa": "RAA1A02",
+                "modelo_veiculo": "Fiat Pulse",
+                "data_inicio": "2026-03-19T10:00:00",
+                "data_fim_prevista": "2026-03-21T10:00:00",
+                "valor_diaria": 189.9,
+                "valor_previsto": 379.8,
+                "status": "ativa",
+            },
+        )
+        service._store_last_rental_contract(
+            user_id=1,
+            payload={
+                "contrato_numero": "LOC-20260323-CAEECA1C",
+                "placa": "RAA1A02",
+                "valor": 379.8,
+                "data_pagamento": "2026-03-23T15:47:00",
+                "favorecido": "Locadora XPTO",
+                "status": "registrado",
+            },
+        )
+
+        snapshot = state.get_user_context(1)["last_rental_contract"]
+        self.assertEqual(snapshot["modelo_veiculo"], "Fiat Pulse")
+        self.assertEqual(snapshot["data_fim_prevista"], "2026-03-21T10:00:00")
+        self.assertEqual(snapshot["status"], "ativa")
+        self.assertEqual(snapshot["status_pagamento"], "registrado")
+        self.assertEqual(snapshot["data_pagamento"], "2026-03-23T15:47:00")
+        self.assertEqual(snapshot["valor_pagamento"], 379.8)
+
     def test_has_rental_return_management_request_ignores_return_question_even_with_last_contract(self):
         state = FakeState(
             contexts={
@@ -3715,6 +4093,73 @@ class TurnDecisionContractTests(unittest.IsolatedAsyncioTestCase):
 
         self.assertIn("Vou comecar por: Venda: fazer pedido", response)
 
+    async def test_pending_order_selection_promotes_new_operational_request_before_previous_options(self):
+        state = FakeState(
+            contexts={
+                9: {
+                    "pending_order_selection": {
+                        "orders": [
+                            {"domain": "sales", "message": "compra", "seed_message": "quero comprar um veiculo", "memory_seed": {}},
+                            {"domain": "review", "message": "revisao", "seed_message": "quero agendar revisao", "memory_seed": {}},
+                            {"domain": "rental", "message": "aluguel", "seed_message": "quero alugar um carro", "memory_seed": {}},
+                        ],
+                        "expires_at": utc_now() + timedelta(minutes=15),
+                    },
+                    "order_queue": [],
+                    "active_domain": "general",
+                    "generic_memory": {},
+                }
+            }
+        )
+        service = FakePolicyService(state)
+        policy = ConversationPolicy(service=service)
+
+        response = await policy.try_resolve_pending_order_selection(
+            message="quais pedidos eu tenho?",
+            user_id=9,
+            turn_decision={"domain": "sales", "intent": "order_list", "action": "call_tool", "tool_name": "listar_pedidos"},
+        )
+
+        self.assertIsNone(response)
+        context = state.get_user_context(9)
+        self.assertIsNone(context["pending_order_selection"])
+        self.assertEqual([item["domain"] for item in context["order_queue"]], ["sales", "review", "rental"])
+        self.assertEqual(context["order_queue"][0]["message"], "quero comprar um veiculo")
+
+    async def test_pending_order_selection_skips_duplicate_base_task_when_new_request_is_more_specific(self):
+        state = FakeState(
+            contexts={
+                9: {
+                    "pending_order_selection": {
+                        "orders": [
+                            {"domain": "sales", "message": "compra", "seed_message": "quero comprar um veiculo", "memory_seed": {}},
+                            {"domain": "review", "message": "revisao", "seed_message": "quero agendar revisao", "memory_seed": {}},
+                            {"domain": "rental", "message": "aluguel", "seed_message": "quero alugar um carro", "memory_seed": {}},
+                        ],
+                        "expires_at": utc_now() + timedelta(minutes=15),
+                    },
+                    "order_queue": [],
+                    "active_domain": "general",
+                    "generic_memory": {},
+                }
+            }
+        )
+        service = FakePolicyService(state)
+        policy = ConversationPolicy(service=service)
+
+        response = await policy.try_resolve_pending_order_selection(
+            message="quero comprar um suv ate 95 mil",
+            user_id=9,
+            turn_decision={"domain": "sales", "intent": "order_create", "action": "collect_order_create"},
+        )
+
+        self.assertIn("Perfeito. Vou comecar por: Venda: compra", response)
+        self.assertIn("handled:quero comprar um suv ate 95 mil", response)
+        context = state.get_user_context(9)
+        self.assertIsNone(context["pending_order_selection"])
+        self.assertEqual(context["active_domain"], "sales")
+        self.assertEqual([item["domain"] for item in context["order_queue"]], ["review", "rental"])
+
     async def test_try_continue_queue_prefers_turn_decision_action(self):
         state = FakeState(
             contexts={
@@ -3812,6 +4257,111 @@ class TurnDecisionContractTests(unittest.IsolatedAsyncioTestCase):
         self.assertIsNone(early_response)
         self.assertEqual(service._get_user_context(9).get("order_queue"), [])
 
+    def test_prepare_message_for_single_order_requests_clarification_for_three_actionable_domains(self):
+        state = FakeState(
+            contexts={
+                9: {
+                    "active_domain": "general",
+                    "generic_memory": {},
+                    "order_queue": [],
+                    "pending_order_selection": None,
+                    "pending_switch": None,
+                }
+            },
+        )
+        service = FakePolicyService(state)
+        policy = ConversationPolicy(service=service)
+
+        routed_message, queue_notice, early_response = policy.prepare_message_for_single_order(
+            message="oi, pode me ajudar com compra, revisao e aluguel?",
+            user_id=9,
+            routing_plan={
+                "orders": [
+                    {"domain": "sales", "message": "compra"},
+                    {"domain": "review", "message": "revisao"},
+                ]
+            },
+        )
+
+        self.assertEqual(routed_message, "oi, pode me ajudar com compra, revisao e aluguel?")
+        self.assertIsNone(queue_notice)
+        self.assertIn("Identifiquei 3 acoes", early_response)
+        self.assertIn("3. Locacao: aluguel", early_response)
+        pending = state.get_user_context(9)["pending_order_selection"]
+        self.assertEqual(len(pending["orders"]), 3)
+
+    def test_prepare_message_for_single_order_counts_only_orders_effectively_queued(self):
+        state = FakeState(
+            entries={
+                "pending_review_drafts": {
+                    9: {
+                        "payload": {"placa": "ABC1234"},
+                        "expires_at": utc_now() + timedelta(minutes=15),
+                    }
+                }
+            },
+            contexts={
+                9: {
+                    "active_domain": "review",
+                    "generic_memory": {},
+                    "order_queue": [],
+                    "pending_order_selection": None,
+                    "pending_switch": None,
+                }
+            },
+        )
+        service = FakePolicyService(state)
+        policy = ConversationPolicy(service=service)
+
+        routed_message, queue_notice, early_response = policy.prepare_message_for_single_order(
+            message="quero continuar a revisao e tambem ver aluguel",
+            user_id=9,
+            routing_plan={
+                "orders": [
+                    {"domain": "review", "message": "quero continuar a revisao"},
+                    {"domain": "general", "message": "oi"},
+                    {"domain": "rental", "message": "quero ver aluguel"},
+                ]
+            },
+        )
+
+        self.assertEqual(routed_message, "quero continuar a revisao e tambem ver aluguel")
+        self.assertIn("Anotei mais 1 pedido", early_response)
+        self.assertEqual(len(state.get_user_context(9)["order_queue"]), 1)
+        self.assertEqual(state.get_user_context(9)["order_queue"][0]["domain"], "rental")
+        self.assertEqual(state.get_user_context(9)["order_queue"][0]["message"], "quero ver aluguel")
+
+    async def test_pending_order_selection_uses_canonical_seed_message_for_selected_domain(self):
+        state = FakeState(
+            contexts={
+                9: {
+                    "active_domain": "general",
+                    "generic_memory": {},
+                    "order_queue": [],
+                    "pending_order_selection": None,
+                    "pending_switch": None,
+                }
+            }
+        )
+        service = FakePolicyService(state)
+        policy = ConversationPolicy(service=service)
+        policy.store_pending_order_selection(
+            user_id=9,
+            orders=[
+                {"domain": "sales", "message": "compra", "entities": service.normalizer.empty_extraction_payload()},
+                {"domain": "review", "message": "revisao", "entities": service.normalizer.empty_extraction_payload()},
+                {"domain": "rental", "message": "aluguel", "entities": service.normalizer.empty_extraction_payload()},
+            ],
+        )
+
+        response = await policy.try_resolve_pending_order_selection(message="1", user_id=9)
+
+        self.assertIn("Perfeito. Vou comecar por: Venda: compra", response)
+        self.assertIn("handled:quero comprar um veiculo", response)
+        context = state.get_user_context(9)
+        self.assertEqual(context["active_domain"], "sales")
+        self.assertEqual([item["domain"] for item in context["order_queue"]], ["review", "rental"])
+
 
     async def test_tool_continuar_proximo_pedido_reports_empty_queue(self):
         state = FakeState(